Refund Policy

1. Subscription Cancellation

You may cancel your TickCatcher subscription at any time.

• How to CancelNavigate to your Dashboard > Settings > Billing and click "Cancel Subscription".
• After CancellationYour account will remain active until the end of the current billing period. You will not be charged again.

2. Refund Policy

You have the right to cancel this Agreement and request a refund within 14 days of your purchase without giving any reason.

• Right to Cancel: The cancellation period will expire after 14 days from the day of purchase.
• Process: To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by contacting support).

3. Exceptions to Refund Right

Please note that your right to cancel is subject to the following exception regarding digital content:

• Digital Content Access: Your right to cancel does not apply to the supply of Digital Content that you have started to download, stream, or otherwise acquire and to Products which you have had the benefit of.
• Waiver: By purchasing a subscription and accessing our data or API, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once access to the digital content has started.

4. Contacting Us

If you have any questions about this Refund Policy or wish to request a refund, please contact our support team.